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Delivery
We will deliver most products (jewellery and watches) to you as soon as reasonably possible and in any event within 7 days after the day on which we accept your order. Selected items may be subject to an additional lead time with our suppliers. Where this is the case, the applicable product page will have the dispatch time noted.
DPD (UK)
Selected high value orders will be delivered by DPD (UK) and may be subject to additional security checks. As a result this may delay the dispatch of your order and we thank you in advance for your patience should this happen. Delivery made by DPD (UK) will require confirmation of an earlier DPD provided PIN and must be accepted over the threshold at the delivery address, within the advised time slot and cannot under any circumstances be delivered to an alternative destination such as with a neighbour or in a safe place.
Royal Mail
Typically, we will send goods to you using the first class service or special delivery service with Royal Mail.
Click & Collect
You can choose to collect products from any of our stores throughout the UK.
Returns
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging with the delivery note, within the cooling off period.
For our full Delivery & Returns policies please click here.
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