Contact Us at Ramsdens

Delivery

We will deliver most products (jewellery and watches) to you as soon as reasonably possible and in any event within 7 days after the day on which we accept your order. Selected items may be subject to an additional lead time with our suppliers. Where this is the case, the applicable product page will have the dispatch time noted.

DPD (UK)

Selected high value orders will be delivered by DPD (UK) and may be subject to additional security checks. As a result this may delay the dispatch of your order and we thank you in advance for your patience should this happen. Delivery made by DPD (UK) will require confirmation of an earlier DPD provided PIN and must be accepted over the threshold at the delivery address, within the advised time slot and cannot under any circumstances be delivered to an alternative destination such as with a neighbour or in a safe place.

Royal Mail

Typically, we will send goods to you using the first class service or special delivery service with Royal Mail.

Click & Collect

You can choose to collect products from any of our stores throughout the UK.

Returns

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging with the delivery note, within the cooling off period.

For our full Delivery & Returns policies please click here.

Opening Times

Customer Services are closed on a weekend and all UK bank holidays.

Contacting by Email Emails will be acknowledged within 24 hours, Monday to Friday 9am – 5pm. Emails sent on a weekend will not be picked up until the following Monday.

By Post

Ramsdens Financial Limited
PO Box 211
Middlesbrough
TS8 8AU

Quicklinks

By Telephone

Customer Services 01642 579975 Monday to Friday 9am - 5pm

By Email

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